We are committed to sharing with you information about our billing process for health-care services. We will talk with you about patient expenses and send you a bill in as timely a manner as possible. When you register or are admitted to the hospital, you will be asked for your insurance information and to sign an authorization to bill your insurance. This begins the billing process.
If you do not have insurance coverage, we will send a bill to you soon after health-care services have been provided. The bill you receive from the hospital will state when the payment should be received. However, you may qualify for financial assistance
and are encouraged to contact our financial assistance representatives to determine if help is available to you.
Other bills you may receive-
During your visit to the hospital, you may experience a variety of tests, procedures and services. Many of these services are performed by health-care providers who work in the hospital but bill for their services separately. After your visit, you may receive bills from several different health-care providers, such as your radiologist, pathologist or surgeon.
We apologize for requesting your insurance information each time you register at Clay County Hospital, but we have found that this is the best way to ensure an accurate billing of your insurance company. Once this information is entered into our system, the billing is automatically sent electronically (paperless) to your insurance company. We must send accurate and updated information to avoid rejections or long delays in payment. Once your insurance company has processed your claim a bill will be sent to you for any balance owed by the patient.
Business Office Hours: Monday-Friday 7:00 a.m. - 4:30 p.m.
Contact Us: For more information about Clay County Hospital billing services please contact
our Patient Accounting Supervisor at 618-662-1620 or call CCH at 618-662-2131.